Terms & Conditions

Terms & Conditions

Last updated: 14.11.2025

Welcome to Silicora, an online store operated by Limited Merchandise s.r.o..
These Terms & Conditions (“Terms”) govern your use of our website and any purchase you make from us.

By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree, please do not use our website or purchase our products.

1. Company Information

Silicora is operated by:

Limited Merchandise s.r.o.
Sládkovičova 7
920 42 Červeník
Slovakia

Email: mysilicora@gmail.com
Company ID: 47691298
VAT ID: SK2024102641

2. Scope of These Terms

These Terms apply to:

  • All purchases made through our online store at www.silicora.com

    • Your use of our website, content and services provided through the store

    Additional policies (such as our Privacy Policy, Shipping & Returns Policy, or Cookie Policy) form part of these Terms. In case of conflict, these Terms prevail, unless mandatory consumer law states otherwise.

    3. Eligibility to Purchase

    By placing an order, you confirm that:

    • You are at least 18 years old or have permission from a legal guardian

    • You provide accurate and complete personal and payment information

    • You are purchasing products for personal use or as a gift, not for unauthorised resale

    We reserve the right to refuse or cancel any order if we suspect fraud, misuse or breach of these Terms.

    4. Products & Availability

    We do our best to describe and display our products accurately. However:

    • Colours and details may appear differently on different screens or devices

    • All products are subject to availability; we cannot guarantee that all items will always be in stock

    • We reserve the right to limit quantities or discontinue any product at any time

    If an ordered product is unavailable after the order is placed, we will contact you to offer an alternative, a backorder (if possible), or a refund.

    5. Prices & Payment

    5.1 Prices

    • All prices are displayed in [insert currency, e.g. EUR] and include/exclude VAT as indicated on the website.

    • Shipping costs and any additional fees (e.g. customs duties for non-EU countries) are shown during checkout where applicable.

    • We reserve the right to change prices at any time. Changes will not affect orders that have already been confirmed.

    5.2 Payment

    We accept the payment methods displayed at checkout (e.g. credit/debit card, PayPal, Apple Pay, etc.).

    By submitting a payment, you confirm that:

    • You are authorised to use the selected payment method

    • The payment information you provide is accurate and complete

    The total amount will be charged when your order is accepted and/or shipped, depending on the payment method.

    6. Order Process & Contract Formation

    1. Placing an order

      • You select products, add them to your cart and proceed to checkout.

      • You must provide accurate contact, shipping and payment information.

    2. Order confirmation

      • After you place an order, you will receive an automated email confirming that we have received your order. This email is not yet an acceptance of your order, but a confirmation that we received it.

    3. Acceptance of the order

      • The purchase contract between you and Limited Merchandise s.r.o. is formed when we send you a second email confirming that your order has been shipped or otherwise explicitly accepted.

    We reserve the right to decline or cancel orders, for example if:

    • The product is not available

    • We cannot obtain authorisation for payment

    • There is an error in the price or product description

    • We suspect fraudulent or abusive activity

    If your order is cancelled after payment, we will refund the full amount paid.

    7. Shipping & Delivery

    We ship to the countries listed on our website and shown at checkout.

    7.1 Shipping costs & methods

    • Available shipping methods, estimated delivery times and shipping fees are shown at checkout.

    • Delivery times are estimates only and may vary depending on your location, carrier performance, customs, or events outside our control.

    7.2 Delivery

    • The order is delivered to the address you provide during checkout. Please ensure that it is complete and accurate.

    • If a package is returned due to an incorrect or incomplete address, or if it is not collected from a pickup point, we may charge additional shipping fees for re-sending the order.

    Risk of loss or damage passes to you when the goods are delivered to the delivery address, in line with applicable law.

    8. Right of Withdrawal (EU Consumers)

    If you are an EU consumer, you generally have the right to withdraw from the purchase contract without giving any reason within 14 days from the date you receive the goods.

    8.1 How to exercise your right of withdrawal

    To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract within 14 days by a clear statement (e.g. email).
    Please include:

    • Your name

    • Order number

    • Products you wish to return

    • Date received

    You can use any clear declaration; using a standard withdrawal form (if provided on our website) is optional, not mandatory.

    8.2 Condition of returned goods

    • You must send the goods back without undue delay, and in any case no later than 14 days from the day you informed us of your withdrawal.

    • Products should be returned in their original condition and packaging, with all accessories and labels where possible.

    • You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (similar to trying items in a physical store).

    8.3 Costs of return

    Unless otherwise stated on our website:

    • You bear the direct costs of returning the goods to us.

    8.4 Refunds

    • If you withdraw from the contract, we will refund the amount you paid for the goods, including standard shipping costs (but not any extra costs for non-standard shipping options chosen by you), without undue delay and no later than 14 days after we receive the returned goods or proof of their dispatch.

    • Refunds are made using the same payment method you used for the initial transaction, unless otherwise agreed.

    8.5 Exceptions

    The right of withdrawal may not apply in certain cases permitted by law, for example:

    • Customised or personalised products made to your specifications

    • Sealed goods that are not suitable for return for health or hygiene reasons, if unsealed after delivery

    If any of our products fall into these categories, we will clearly indicate this on the product page.

    9. Returns, Exchanges & Warranty

    Our detailed rules for returns, exchanges, and warranty claims are set out in our Shipping & Returns Policy (if you have a separate page). In general:

    • If the product you received is defective, damaged or not as described, please contact us as soon as possible with your order number and photos.

    • We will assess the issue and may offer repair, replacement, discount or refund, in accordance with applicable consumer protection laws.

    Your statutory rights, including rights arising from defective performance, remain unaffected.

    10. Accounts & Security

    You may be able to create an account on our website:

    • You are responsible for maintaining the confidentiality of your login details.

    • You must notify us immediately if you suspect any unauthorised use of your account.

    • We may suspend or terminate your account if we suspect abuse or violation of these Terms.

    You can also place orders as a guest without creating an account.

    11. Intellectual Property

    Unless otherwise stated:

    • All content on the website (including texts, product names, designs, photos, graphics, logos and layout) is owned by or licensed to Limited Merchandise s.r.o.

    • You may not copy, reproduce, distribute, modify, publish or use any content for commercial purposes without our prior written permission.

    You may share our content on social media for personal, non-commercial purposes, provided you credit Silicora and do not alter the content in a misleading way.

    12. Prohibited Use

    You agree not to use our website or products for any unlawful or prohibited purpose, including but not limited to:

    • Violating any applicable laws or regulations

    • Infringing our intellectual property or the rights of others

    • Attempting to gain unauthorised access to our systems

    • Introducing malicious code (viruses, malware, etc.)

    • Using bots, scrapers or similar tools in a manner that overloads or harms the website

    We reserve the right to restrict or block access to the website for users who violate these Terms.

    13. Third-Party Services & Links

    Our store may use or link to third-party services (such as payment processors, shipping providers, analytics or social media platforms). When you use these services:

    • Their own terms and privacy policies may apply

    • We are not responsible for the content, policies or actions of third-party websites or services

    We encourage you to review the terms and privacy policies of any third-party service providers you interact with.

    14. Personal Data & Cookies

    We process your personal data in line with our Privacy Policy, which explains:

    • What data we collect

    • How we use and protect it

    • Your rights under applicable data protection laws (including GDPR, where applicable)

    By using our website or placing an order, you acknowledge that you have read and understood our Privacy Policy.

    15. Limitation of Liability

    To the fullest extent permitted by law:

    • We are not liable for any indirect, incidental, special or consequential damages, including loss of profits, revenue or data, arising out of or in connection with your use of the website or purchase of products.

    • Our total liability for any claims relating to a purchase is limited to the amount you paid for the product in question.

    Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

    16. Governing Law & Dispute Resolution

    These Terms and any disputes arising out of or in connection with them are governed by the laws of the Slovak Republic, without regard to conflict of law rules.

    If you are an EU consumer, you may also use the online dispute resolution (ODR) platform of the European Commission for resolving disputes out of court.
    You can find the platform at: https://ec.europa.eu/consumers/odr


    We always prefer to resolve issues directly, so please contact us first if you have any questions or complaints.

    17. Changes to These Terms

    We may update these Terms from time to time, for example:

    • To reflect changes in our business

    • To comply with legal or regulatory requirements

    • To introduce new services or features

    When we make changes, we will update the “Last updated” date at the top of this page.
    If the changes are material and affect your existing orders or rights, we will notify you where appropriate.

    By continuing to use the website after changes are posted, you accept the updated Terms.

    18. Contact

    If you have any questions about these Terms & Conditions, your order or our products, please contact us:

    Limited Merchandise s.r.o.
    Sládkovičova 7
    920 42 Červeník
    Slovakia

    Email: mysilicora@gmail.com