Returns & Refunds

Every Silicora product is made to order just for you – printed on demand with your chosen design and device model. Because of this, we handle returns a bit differently than big mass-production brands.
On this page, you’ll find everything you need to know about reporting an issue, what’s eligible for a replacement, and what happens if you simply change your mind.

When we can help with a replacement

We’ll gladly take care of you if there’s a problem with your order. Please contact us at mysilicora@gmail.com within 30 days of your order date if:

The product arrived damaged or broken
There is a printing error or obvious quality issue
You received the wrong item, colour, or device model compared to your order confirmation
Your order was lost in transit (after the carrier’s investigation confirms this)

We’ll review your message and work with you on a solution (usually a replacement, reprint, or another fair fix, depending on the situation).

When we can’t accept returns

Because every piece is made to order, we unfortunately cannot offer returns or refunds for:

Changing your mind about the design or colour
Ordering the wrong device model, size or variant
Normal wear and tear from regular use
Small differences in colour that may appear due to different screen settings

How long do I have to report a problem with my order?

If you notice any issue with print quality, product quality, or a shipping error, please email us at mysilicora@gmail.com

Where do I send my return?

Right now, all returns are sent back to us. Once you contact us at mysilicora@gmail.com, we’ll share the correct return address and simple instructions. As soon as the package arrives safely, we’ll email you with your next steps and options.

Unless we made an error or the product is faulty, return shipping costs are your responsibility.

Can I return my order if I change my mind?

Because every Silicora product is printed on demand specifically for your chosen design, we’re not able to offer refunds for orders where a customer simply changes their mind (for example, choosing a different design, colour or model after receiving the item).

What happens after my return arrives?

As soon as your package arrives back safely:

We’ll inspect the item to confirm the issue
We’ll email you with your options (e.g. replacement, reshipping, or reuse on your side)
If a replacement is approved, we’ll start production as soon as possible and keep you updated by email

Please remember that, because everything is printed on demand, replacements follow the same production and shipping timeframes as a regular order.

What if my package is lost or the address was incorrect?

Lost package:
If your tracking shows no movement for an unusually long time or is marked as lost by the carrier, contact us at mysilicora@gmail.com
- We’ll open an investigation and, if confirmed lost, arrange a fair solution (e.g. replacement).
- Incorrect address:
  If the address you provided was incomplete or incorrect and the package is returned to us, we can resend it, but additional shipping fees may apply. Please double-check your address at checkout.