Privacy Policy

Last updated: 14.11.2025

This Privacy Policy describes how Silicora, operated by Limited Merchandise s.r.o., collects, uses and protects your personal data when you visit our website, make a purchase, or otherwise interact with us.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is:

Limited Merchandise s.r.o.
Sládkovičova 7
920 42 Červeník
Slovakia

Company registered in the Slovak Republic.

For any questions regarding this Privacy Policy or your personal data, you can contact us at:
Email: [insert your contact email]

2. What Data We Collect

We collect the following categories of personal data:

a) Information you provide directly

Contact and account data: name, billing address, shipping address, email address, phone number.
Order information: products purchased, order value, payment method, invoice details.
Account details (if you create an account): username, password (hashed), saved addresses, order history.
Communication: messages you send us via email, contact forms, social media or customer support.

b) Information collected automatically

When you visit our website, certain data is collected automatically, such as:

IP address and approximate location
Device information (device type, operating system, browser type, language)
Log data (pages visited, time and date of visit, time spent on each page, clicks)
Cookies and similar technologies (see section “Cookies & tracking technologies”)

c) Information from third parties

We may receive information about you from:

Payment service providers (e.g. information about payment status, limited payment details)
Delivery and logistics partners (status of delivery, unsuccessful delivery, etc.)
Advertising and analytics partners (aggregated data about campaigns and website usage)

3. Purposes and Legal Bases for Processing

We process your personal data only when we have a lawful basis under the GDPR.

a) To process and deliver your orders

Managing orders, payments, invoicing and delivery
Sending you order confirmations, shipping updates and transactional emails

Legal basis:

Performance of a contract (Article 6(1)(b) GDPR)
Legal obligation (e.g. accounting, tax) (Article 6(1)(c) GDPR)

b) To operate and improve our website and services

Ensuring the security and stability of the website
Measuring performance, analysing traffic and improving user experience

Legal basis:

Legitimate interests (running a secure, functional business and improving our services) (Article 6(1)(f) GDPR)

c) Marketing and personalised content (where permitted)

Sending newsletters and promotional emails, if you opt in
Showing relevant ads for our products (e.g. remarketing via Meta, Google or other platforms)
Running campaigns, discounts or product announcements

Legal basis:

Consent (for email marketing, cookies where required) (Article 6(1)(a) GDPR)
Legitimate interests (marketing existing customers, where allowed) (Article 6(1)(f) GDPR)

You can withdraw your consent at any time by using the unsubscribe link in our emails or contacting us directly.

d) Fraud prevention and legal claims

Preventing abuse of our website or payment systems
Protecting our rights and complying with legal obligations

Legal basis:

Legitimate interests (fraud prevention, protection of rights) (Article 6(1)(f) GDPR)
Legal obligation (Article 6(1)(c) GDPR)

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Ensure the basic functioning of the site (e.g. cart, checkout)
Analyse traffic and performance of our website
Run marketing and remarketing campaigns (e.g. via Meta Pixel, Google Analytics/Ads, or other tools)

When required by law, we will ask for your consent to use non-essential cookies (analytics and marketing). You can manage your cookie preferences through your browser settings or via the cookie banner (if implemented).

If you disable certain cookies, some parts of the site may not work properly.

5. How We Share Your Data

We do not sell your personal data. We only share it with trusted service providers where necessary to run our business:

Shopify – our e-commerce platform that hosts the store and processes your customer data on our behalf as a data processor. Shopify+1
Payment processors (e.g. card payment providers, PayPal, etc.) – to process your payments securely.
Delivery and logistics partners – to deliver your orders (postal services, couriers).
Analytics and marketing partners – for website analytics, advertising and remarketing (e.g. Google, Meta, or other similar services). Consentik+1
Professional advisers – such as accountants, auditors or legal advisers, where necessary.
Public authorities – if required by law or to protect our rights (e.g. tax authorities, regulatory bodies).

These partners act as data processors or joint controllers (depending on the context) and are contractually required to protect your data in line with GDPR and only process it according to our instructions where applicable. Shopify+1

6. International Data Transfers

Because we use Shopify and other digital tools, your personal data may be transferred to countries outside the European Economic Area (EEA), including Canada and the United States.

In such cases, we rely on appropriate safeguards as required by GDPR, such as:

Standard Contractual Clauses approved by the European Commission
Binding Corporate Rules, or
Adequacy decisions (where applicable) Shopify+1

You can contact us for more information about the safeguards we use.

7. Data Retention

We only keep your personal data for as long as necessary for the purposes outlined in this Privacy Policy, in particular:

Orders and invoices: kept for the period required by Slovak accounting and tax laws.
Customer account data: kept as long as your account is active. You can request deletion at any time.
Marketing data (e.g. newsletter): kept until you withdraw your consent or unsubscribe.
Log and analytics data: kept for a limited period necessary for analysis and security, after which it is anonymised or deleted.

When we no longer need your personal data, we will delete or anonymise it.

8. How We Protect Your Data

We take the security of your personal data seriously. Measures include:

Using Shopify’s secure infrastructure and built-in security features
Using encrypted connections (HTTPS/SSL) on our store
Restricting access to personal data to authorised persons only
Using strong passwords and security measures for our internal systems
Working only with third parties that implement appropriate technical and organisational measures

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights:

Right of access – to know if we process your personal data and to receive a copy.
Right to rectification – to have inaccurate or incomplete data corrected.
Right to erasure (“right to be forgotten”) – to request deletion of your personal data in certain cases.
Right to restriction of processing – to temporarily limit the way we use your data.
Right to data portability – to receive your data in a structured, commonly used format and transfer it to another controller.
Right to object – to object to processing based on legitimate interests, including profiling, and to direct marketing.
Right to withdraw consent – where processing is based on your consent (e.g. newsletter, certain cookies), you can withdraw it at any time.

To exercise any of these rights, please contact us at:
Email: [insert your contact email]

We may need to verify your identity before responding to your request.

10. Right to Lodge a Complaint

If you believe that your data protection rights have been violated, you also have the right to lodge a complaint with the Slovak supervisory authority:

Úrad na ochranu osobných údajov Slovenskej republiky
Námestie 1. mája 18
811 06 Bratislava
Slovakia
Website: dataprotection.gov.sk dataprotection.gov.sk

We would, however, appreciate the chance to deal with your concerns first, so please contact us before you contact the authority.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technology.

When we make significant changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you via email or a notice on our website.

Please review this page regularly to stay informed about how we process your personal data.